1. Business Description

Tender Touch Therapy is a home based salon, offering beauty treatments, gift vouchers, mobile treatments, beauty packages and parties

2. Privacy Policy

Personal information will be collected from you, as part of a Client Consultation form, which is required prior to initial treatment to ensure that there are no medical reasons which may preclude you from receiving treatment. This information is required to be held for 7 years for adults, and until the age of 21 for any child receiving treatment.

Your information card relating to your treatments will be held securely within the treatment room, and no details will be passed to any other company or person without your express permission, which will be required in person and in writing.

Each time you receive a treatment, you will have the opportunity to review the details held on you and also the opportunity to amend any inaccuracies.

Details from the information card will only be used for your treatment, or to provide you with details of special offers which are occassionally offered by Tender Touch Therapy. No contact will be made with you by telephone or e-mail, except as a return call or reply to e-mail.

Credit and Debit Card details will not be held by me, and will be processed securely via PayPal, through their website, and also through the iPhone application Credit Card Terminal, supplied by Inner Fence, LLC, which utilises the PayPal Website Payment Pro secure servers, protecting Credit and Debit card details by SSL encryption.

No details of the Credit or Debit cards are stored on either the iPhone or the PayPal accounts.

3. Shipping Policy

Currently, Gift Vouchers are the only merchandise that we have which is capable of being shipped.

Any gift vouchers purchased from Tender Touch Therapy can be collected in person, or may be sent out free of charge, being sent out by First Class Recorded Delivery to give peace of mind that you have received the voucher, and that it has not gone missing in the post.


4. Return Policy

Due to the nature of treatments, we do not operate a return policy, as our services are non returnable.

Should an item of stock be purchased during your visit to the salon, this is eligible for return and full refund should the product be proven to be either faulty, or unopened.


5. Refund / Cancellation Policy

Bridal Policy -

All packages are subject to payment in full at the end of the first treatment. A 25% non-refundable deposit is required to secure your booking and ensure my availability for your special day.

Cancellation will be subject to one month's written notice, which will result in a refund of your fees, less deposit and costs of treatments already undertaken.

Party Policy -

All parties require a 25% deposit.

Cancellations should be made at least one month prior to the date of the party.

If less than one month's notice is received, the deposit will not be returned.

Any party booked with less than one month's notice, the deposit will be non-refundable, should the party be cancelled.




6. Contact Information

Should you have any queries about the above policy, or have any queries about our products or services, please feel free to use the contact details below to contact me either by mail, telephone or e-mail.

I endeavour to reply to e-mails the same day that I receive them, and always within one working day, except during holidays. E-mail is my preferred method of contact, as I can ensure that your reply is acted upon in a timely manner.

Contact Name : Sheree Hay
Company Name : Tender Touch Therapy
Address : 5 Pitmedden Avenue, Dyce, Aberdeen, AB21 7ES.
Telephone : (01224) 774204
Mobile : (07772) 808346
E-Mail : Sheree.Hay@Tender-Touch.co.uk